Despatch / Delivery Times

• If you do not choose the Signed For postage option, there is no way of tracking your order.
• PLEASE ENSURE THAT YOU COLLECT YOUR PACKAGE, OTHERWISE IT WILL BE RETURNED TO US. If this happens and we need to post the order out for a second time, there will be an additional charge for postage.
• If your order is damaged when you receive it, please let us know within 2 working days. Any damaged goods / packaging MUST be kept in case they need to be inspected as part of the claim for compensation, and you will be asked for photographic evidence.

UK Orders

• UK orders sent out using First or Second Class "Signed For" service require a signature on delivery. 
• You should normally receive your products within 5 working days of posting.
• If you are OUT when the Royal Mail try to deliver your package, they will leave a card where a signature is required on delivery.
• PLEASE ENSURE THAT YOU COLLECT YOUR PACKAGE, OTHERWISE IT WILL BE RETURNED TO US. If this happens and we need to post the order out for a second time, there will be an additional charge for postage.
• Once your order has been posted it is the responsibility of the Royal Mail to deliver it.
• ROYAL MAIL DOES NOT CONSIDER A PACKAGE TO BE LOST UNTIL 15 WORKING DAYS AFTER THE DATE OF POSTING. Once this time has elapsed, we can put in a claim and send out a replacement order.

European Orders

• Orders to Europe are usually delivered within 3-5 working days of posting.
• ROYAL MAIL DOES NOT CONSIDER A PACKAGE TO BE LOST UNTIL 20 WORKING DAYS AFTER THE DATE OF POSTING. Once this time has elapsed, we can put in a claim and send out a replacement order to you.

All Other Countries

• Orders for the Rest Of The World usually take around 7-10 working days after posting, sometimes longer depending on Customs and the local mail service in each country.
• ROYAL MAIL DOES NOT CONSIDER A PACKAGE TO BE LOST UNTIL 25 WORKING DAYS AFTER THE DATE OF POSTING. Once this time has elapsed, we can put in a claim and send out a replacement order.

Order and Payment

Please note: Acceptance of payment does not constitute acceptance of an order. Gorgeous Guineas reserve the right to reject an order for whatever reason, even if payment has been processed, in which case payment will be refunded in full. Acceptance of an order is at the sole discretion of Gorgeous Guineas.

• Orders will be accepted via the website.
• Orders can only be paid for using your Debit / Credit card. Payments are processed online by PayPal / Nochex.
• Goods will be shipped when payment is received in full.
• Orders are all sent via First Class / Second Class or Signed For within the UK, and via Airmail or International Signed For outside the UK.
• Once packets have been posted, we have NO control over what happens to them or how long the mail service in your country takes to deliver it. Please bear in mind that the Customs service in your country may hold the package for inspection which adds to the delivery time.

Returns Policy

• We do our best to provide accurate descriptions of our products. If you wish to return unused and unopened item to us, please notify us by email and state the reason for return.

• We will contact you to arrange a refund of your money (less postage costs) once we receive the returned goods. Goods are returned at your own expense.

• You have a statutory duty to take reasonably care of the products while they are in your possession and to ensure that the goods are properly packaged so that they do not get damaged in transit.

• Please return the unused and unopened goods in the original packaging and obtain a Proof Of Posting and receipt for the postage cost from your Post Office. We cannot accept responsibility for returns lost in the post.

Cancellations

• Under the Distance Selling Regulations you have the right to cancel your order. This cancellation right ends 14 days after the day on which you receive your order.
• If you wish to cancel your order, please notify us by email. Full refunds will be processed within 30 days.
• When you cancel a contract you must return the goods to us if the have already been posted out to you.

Terms and Conditions

Please refer to our terms and conditions page.

Privacy Policy

Please refer to our privacy policy page.

Contact Us

Please use the online contact form to contact us.